Refund Policy
Last updated: 26 October 2026
Short version: your first month is free, you can cancel whenever you like, and you are never charged again after cancelling. A month that has already started is not refunded.
1. Free trial
Every new business gets a free trial of 30 days. You are not charged during the trial. If you cancel before the trial ends, you pay nothing at all.
2. Cancelling
You can cancel at any time from your dashboard (open the billing portal). There is no contract and no notice period. Cancellation takes effect at the end of the billing month you have already paid for: you keep full access until then, and you are not charged again.
3. No refunds for a started month
Subscriptions are paid monthly in advance. When a new billing month has started, that month is not refunded, in full or in part, even if you cancel or stop using Stamply during that month.
Stamply is sold to businesses only. The 14-day right of withdrawal that EU law gives to consumers does not apply to business customers.
4. When we do refund
- Billing mistakes — if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full.
- If we stop the service — if we close your account without you breaching our Terms, or shut Stamply down, we refund the unused part of the month you paid for.
- Printed products — counter stands or printed cards that arrive damaged or misprinted are replaced free of charge. Tell us within 14 days of delivery, with a photo. Printed products made to your design are otherwise not refundable once production has started.
5. How to ask
Email support@stamplycard.com from the address of your Stamply account. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days.